Terms of service

1. What you are buying

A subscription to the Sellex modules listed on your order, for the branches listed on your order, delivered as a hosted service with your own isolated database. Unlimited tills, screens and user accounts within each branch. You provide the tablets, network and printers.

2. Billing, price lock and refunds

• Per branch, per month, in SAR, excluding VAT. Annual billing is ten months' price for twelve; monthly billing is at list price with no minimum term.
• Price lock. The rates on your order cannot rise for 24 months. Modules or branches added later are charged at their listed price — at the rates you signed, for the same 24 months.
• Cancellation. Monthly: cancel with effect from the end of any month. Annual: cancel any time and we refund every unused whole month, without asking why.
• Onboarding fees are one-time and are refundable in full if we fail to get you live and you have not begun trading on the system.
• Volume discount. −10% from 5 branches, −15% from 10, applied to your whole recurring subscription — branches and ERP users alike — and applied automatically, not on request. It does not apply to one-time onboarding fees. This is the same discount published on the pricing page and used by its calculator; if you ever find those three disagreeing, the lower figure is the one we will honour.

3. Support and availability

We are a small company. Rather than publish a number we cannot honour, here is what we actually commit to:

What an outage does not stop. The till keeps selling with no network at all and syncs when the connection returns, so a platform incident costs you table service, refunds, QR orders and the kitchen screen — not your revenue. That is the reason the offline design exists and it is the honest limit of what any hosted vendor can promise you.

4. Your data is yours

• You own everything you and your customers put into the system. We claim no licence over it beyond running the service for you.
• You can export all of it at any time, in open formats, without asking — and we will produce a full database export on request at no charge, including after you cancel.
• We do not use your data to train anything, sell it, or share it with any delivery marketplace, payment processor or competitor.
• Storage location and sub-processors are set out in the privacy notice. Today that is the European Union, not the Kingdom — read that section before you sign.

5. Continuity — what happens if we stop trading

You are trusting a small vendor with the system your business runs on, and the honest answer is that this is a real risk you should price in. What we commit to, in the signed agreement rather than only here:

• A final full export of your database, in open formats, on demand and without payment of anything outstanding being a precondition.
• 90 days' written notice before the service is withdrawn, and no withdrawal during that notice.
• The database schema is documented, and your data is standard PostgreSQL — not a proprietary format that needs us to read it.
• Source-code escrow is available on request for multi-branch customers, with a defined trigger rather than a vague one: released on insolvency, on cessation of trading, or on failure to provide the service for 30 consecutive days. Ask for it; we will not talk you out of it.

6. What we do not warrant

Read this part twice — it is the part most vendors bury:

• Tax compliance is yours, not ours. The ZATCA Phase-1 QR is produced on every receipt from your first sale. Phase-2 (Fatoora) submission is delivered as part of your implementation, not on the day you sign — your order sets out the scope and the target date, and until it is complete Sellex does not sign or report Phase-2 invoices. If you are already Phase-2 integrated, keep your existing system as your system of record until we have confirmed yours is live with us. We do not warrant that using Sellex, by itself, makes you compliant: no vendor is "ZATCA certified", ZATCA's solution-provider directory states that listing is not an approval, and what is certified is your own taxpayer registration.
• Payroll is a worksheet, not a filing service. It calculates pay, prints payslips and exports a WPS bank file. It does not file GOSI, WPS or tax returns on your behalf and does not warrant statutory correctness. Your accountant remains your accountant.
• Modules marked "not live yet" on the website are not part of what you are buying, are not charged for, and must not be relied on when you decide.

7. Acceptable use

Do not resell the service, attempt to breach other tenants' isolation, or use it unlawfully. We may suspend for non-payment after written notice and a reasonable chance to fix it — and we will always let you export first.

8. Governing law and who you are contracting with

Saudi customers contract under the laws of the Kingdom of Saudi Arabia, with disputes heard in Riyadh. That is a commitment, not a preference — if we cannot offer it by the time you sign, we will tell you before you sign rather than leave it to the small print.

The contracting entity, its commercial registration number and its registered address are named in the subscription agreement and published in the footer of this site once registered. If the footer of this page is blank, that work is not finished yet — ask on the call, and treat any vendor who is vaguer about it than this page is with suspicion, us included.